Refund Policy

1. General Refund Policy

Due to the digital nature of our IPTV service, all sales are generally considered final once your subscription has been activated and login credentials have been delivered. However, we do offer refunds or compensation under specific circumstances outlined below.

2. Eligible Refund Situations

You may be eligible for a full or partial refund in the following cases:

• The service was never activated or credentials were never delivered after payment
• You experience a major technical issue that our support team cannot resolve within 48 hours
• You were charged twice for the same subscription (duplicate payment)
• The service is fundamentally different from what was advertised

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You have already used the service (streamed content) after activation
• Issues caused by your own internet connection, device, or hardware
• You changed your mind after activation
• Incompatibility with a specific device that was not confirmed with us before purchase
• Subscription purchased more than 7 days ago
• Violation of our Terms of Use (e.g. sharing credentials beyond your plan's connection limit)

4. Refund Request Process

To request a refund, please contact us via WhatsApp within 7 days of your purchase with the following information:

• Your name and WhatsApp number used for the subscription
• Your payment confirmation or receipt
• A clear description of the issue you are experiencing
• Screenshots or evidence of the problem (if applicable)

Our support team will review your request and respond within 24–48 hours. We may ask you to allow us to attempt to resolve the issue before processing a refund.

5. Subscription Extensions

In cases where a full refund is not applicable but you experienced service disruption, we may offer a free subscription extension as compensation. The length of the extension will be determined based on the duration and severity of the issue.

6. Processing Time

Approved refunds are typically processed within 5–10 business days depending on your payment method. The exact timing may vary based on your bank or payment provider.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page. Continued use of our service after changes constitutes acceptance of the updated policy.