Privacy Policy

1. Information We Collect

When you contact us or subscribe to our service, we may collect the following information:

• Name and contact details (WhatsApp number, email address)
• Device type and MAC address (required for certain IPTV setups)
• Payment information (processed securely — we do not store card details)
• Subscription plan and usage preferences
• IP address and approximate location (for service delivery)

2. How We Use Your Information

We use the information we collect solely to:

• Set up and activate your IPTV subscription
• Send you login credentials and setup instructions
• Provide customer support via WhatsApp
• Process renewals and payments
• Notify you of service updates or downtime
• Improve our service quality and offerings

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage & Security

We take reasonable precautions to protect your personal information. Your data is stored securely and access is restricted to authorised team members only. We use encrypted communication channels where possible.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Cookies

Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information and are used only to remember your preferences on the site. You can disable cookies in your browser settings at any time.

5. Third-Party Services

We may use third-party tools to help deliver our service, including:

• WhatsApp (Meta) — for customer communication
• Payment processors — for secure transaction handling

These third parties have their own privacy policies and we encourage you to review them.

6. Data Retention

We retain your personal information for as long as your subscription is active or as needed to provide you with our services. If you cancel your subscription and request data deletion, we will remove your personal information from our records within 30 days.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of any marketing communications

To exercise any of these rights, please contact us via WhatsApp or email.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.